Returns & Exchanges
At Nathan James, we stand by our design-first furniture with a 100-day risk-free trial and a lifetime warranty to ensure your home feels exactly how you envisioned. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 90 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully disassemble the furniture and place it back into its original packaging to ensure it stays protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your box.
Drop Off or Schedule
Drop off your package at any authorized carrier location or contact us to schedule a convenient home pickup for larger items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing