Frequently Asked Questions
Everything you need to know about bringing Nathan James into your home.
How long does shipping take?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days to arrive at your door.
What is your return policy?
We offer a 100-day money-back guarantee. If you aren't completely satisfied with your purchase, you can return it within 100 days for a full refund, no questions asked.
Are your products difficult to assemble?
Not at all. We design our furniture with 'frustration-free' assembly in mind. Most pieces can be put together in under 30 minutes, and we provide clear, easy-to-follow instructions in every box.
Do you offer a warranty on your furniture?
Yes, we stand by our quality. All Nathan James products come with a lifetime manufacturer warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and financing options through Affirm.
Can I cancel or modify my order after it's placed?
Because we aim to ship orders as quickly as possible, there is a very limited window to make changes. Please contact our customer support team within 1 hour of placing your order for the best chance at a modification.